Privacy Policy

1. Introduction

DOGGO ("we," "our," or "us") respects your privacy and is committed to protecting it. This Privacy Policy governs the manner in which DOGGO collects, uses, maintains, and discloses information collected from users (each, a "User") of the doggo.com website ("Website") and all related products and services.

2. Information We Collect

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register for an account, fill out a booking form, and in connection with other activities, services, features, or resources we make available on our Website.

2.1 Personal Identification Information

This includes:

• Contact Data: Name, email address, phone number, and residential address.
• Pet Data: Pet's name, breed, age, gender, vaccination records, medical history, behavioral notes, and photos/videos of the pet.
• Transaction Data: Details about services you have purchased from us (e.g., boarding dates, plan type).

2.2 Non-Personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our Website. Non-personal identification information may include the browser name, the type of computer and technical information about Users' means of connection to our Website, such as the operating system and the Internet service providers utilized and other similar information.

3. How We Use the Collected Information

DOGGO may collect and use Users' personal information for the following purposes:

• To Process Transactions and Deliver Services: We use information to process payments and fulfill service requests, including booking confirmations and service provision.
• To Improve Customer Service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
• To Personalize User Experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Website.
• For Communication: We use email and phone numbers (including WhatsApp) to send Users information and updates pertaining to their booking, pet's stay, and to respond to inquiries.
• For Marketing: To send periodic emails containing company news, updates, related product or service information, etc. (Users can opt-out at any time).

4. How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Website.

5. Sharing Your Personal Information

We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

• Service Providers: We may use third-party service providers (e.g., payment processors) to help us operate our business and the Website or administer activities on our behalf.
• Veterinary Staff: Pet Data and contact information will be shared internally with our certified staff and in-house veterinarians to ensure proper care.

6. Changes to this Privacy Policy

DOGGO has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

7. Your Acceptance of These Terms

By using this Website, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Website. Your continued use of the Website following the posting of changes to this policy will be deemed your acceptance of those changes.

8. Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

DOGGO - Professional Pet Care Services
36/6/7 Bhattacharya Para Lane, P.O Santragachi, Howrah, 711104, India
Email: support@doggo.com
Phone: 098300 40493